FAQs

Orders & Shipping

How long does delivery take?
Orders are processed within 1 to 2 business days and delivered within 5 to 10 business days.

Do you ship internationally?
Yes, we ship to most countries. Shipping costs and times are calculated at checkout.

How can I track my order?
Once your order ships you will receive a confirmation email with a tracking link.

Returns & Exchanges

What is your return policy?
You can return or exchange any item within 14 days of delivery. Returns and exchanges are free and paid by us.

How do I start a return?
Email support@sorbane.com with your order number and we will send you a prepaid label.

Products & Sizing

How do I choose the right size?
Each product page includes a detailed size guide. If you are between sizes, we recommend sizing up.

How should I care for my items?
Care instructions are listed on every product page. In general we recommend gentle washing and air drying to preserve quality.

Payment

Is checkout secure?
Yes. All payments are encrypted and processed through secure, PCI compliant providers.